SUPPORT
While most JET participants live happy and healthy lives in Japan, the JET Program recognizes that mental health support is an important part of overall well-being and strives to make that support readily available and accessible. Below is a list of free services and financial aid programs available to JET Program participants.
JET Online Counselling Service
JET Program participants are able to receive professional counselling for free through Web Mail and video call, as part of the JET Online Counselling Service established by CLAIR. After registering for the service, JET Program participants can communicate with a counselor without limit when using the Web Mail service and can book up to 7 counselling sessions over video call per year. The useable period for 2025 JETs is from 1 April 2025 to 31 March 2026. Please ask your contracting organization or Host Prefecture/Designated City or check CLAIR News (email edition) for more information.
JET Mental Health Counselling Assistance Program
With the aim of enhancing mental health support for JET participants, CLAIR offers the JET Mental Health Counselling Assistance Program. This program provides a partial subsidy (50%, up to ¥30,000 per year) for counselling costs incurred through consultation with mental health professionals in Japan not covered by health insurance. The coverage period for 2025 JETs is from 1 April 2025 to 31 March 2026. For further information, please ask your contacting organization.
AJET PSG (AJET Peer Support Group)
AJET Peer Support Group is an anonymous helpline for JET program participants, run by a collective of volunteer JET program participants. JET Program participants can connect with AJET Peer Support Group via Microsoft Teams by searching for ajetpsg@gmail.com (or AJET Peer Support) within the Teams app/desktop client and calling the line during their hours. AJET Peer Support Group’s current hours are from 8:00PM JST to 1:00AM JST.
For more information on AJET Peer Support, please follow this link: https://www.ajetpsg.com
TELL (Tokyo English Life Line) 03-5774-0992
TELL is a nonprofit organization that was created in 1973. It offers free and anonymous phone counseling and information daily from 9:00am to 11:00pm. It provides support and counseling services to Japan’s international community and its mental health needs. TELL is available from Saturday 09:00 – Monday 23:00 (continuously), Tuesday – Thursday 09:00 – 23:00, and Friday 09:00 – 02:00. The chat service is available every day from 16:00.
The toll-free number is 0800-300-8355. Please visit the TELL webpage for additional information and the most up-to-date available hours.
For more information about the above resources, please visit the Mental Health Support Page on the JET Programme website.